Terms & Conditions

/Terms & Conditions
Terms & Conditions2018-02-15T15:38:52+00:00

­­­­­­­­­­­­­­­­­­­Rhino Play Ltd – General Conditions of Tender (2018)

Tel: 0800 180 4470      Fax  0843 636 5367

Variations of Price; Website prices exclude shipping, installation and VAT. Comprehensive quotations supplied by Rhino Play are based on the cost of labour, fuel, transport & materials ruling as at the date of tender. We reserve the right to pass on to you any subsequent increase in cost, which may occur up to the date of commencement and or during the progress of the work. Prices assume good vehicular access and free working space within a 20m distance from the installation area.  All prices are estimated until a Rhino Play survey has been completed.

Cancelled Orders:

There shall be a 25% administration charge for orders or part orders cancelled. All charges, including delivery, incurred in returning goods have to be met by the Customer (unless such cancellation is because of the Company’s failure to perform its obligations).

General;

Rhino Play Ltd. requires 72 hours’ notice in the event of a change in scheduling for our works and reserve the right to charge an aborted site visit charge of £675 should this change in scheduling occur within the 72 hours prior to our commencement on site.  Aborted site visits shall be charged at a rate of £850 per day.  Force Majeure, forecasts as to the dispatch of goods, installation of materials and completion dates of installations are given in good faith. We accept no liability whatsoever where non-delivery or delay in installation completion is due to events beyond the Company’s control.  Rhino Play Ltd will not in any way be held responsible for any infringement or alleged infringement upon patents, registered design rights or copyrights by any designs provided by the Customer. The Customer will indemnify us against all damages and costs incurred by us as a result of the infringement or alleged infringement.  Rhino Play Ltd cannot be held responsible for any changes to design and as such any additional labour or materials, which may arise from this, will be charged for accordingly. It is the responsibility of the Customer to obtain any local authority planning permissions or relaxation of building regulations. Whilst the up most care will be taken during the installation process, we cannot be held responsible for any damage which may occur to the access route and as such have not included any cost of reinstatement or adjustment to make good any adjoining surface, soiling, seeding or landscaping. Rhino Play Ltd will not accept liquidated damages by a main contractor under any circumstances.  Rhino Pour (Wet Pour Safety Surfacing) surfaces are covered by our 5 year guarantee and as such we do not allow any retentions to be held.

Play Equipment, Sub-bases and Edge detail; When provided a solely surfacing contract, all equipment, structures and sub-bases are to be installed by others prior to Rhino Play Ltd commencement on site unless otherwise agreed.  All sub-bases must fall within the parameters specified in our technical data sheet. Any additional costs such as waiting time, additional labour and materials shall be charged for accordingly.  It is the main contractor’s responsibility to ensure good drainage to any site. We cannot be held responsible for any loss or damage caused by any drainage issues, furthermore any additional labour, materials or waiting time costs incurred by Rhino Play Ltd will be charged to the customer accordingly.  All edgings previously installed by others must meet Rhino Play specification.

 

Security; Rhino Play Ltd will accept responsibility for the protection of the surface for the duration of the curing period unless otherwise stated.  Site works will be protected by plastic barrier fencing throughout the installation period. Rhino Play Ltd have not included for the provision of Harras type fencing or any other additional security, which, if necessary, shall be provided by the customer.

 

Variations of Work; any adjustments of contract price necessitated by any variation of works shall be agreed at the time such variation is ordered & shall be changed on a time & material basis. When surfacing, all areas are subject to a re-measure upon completion. Rhino Play reserve the right to increase the unit rates per metre should the area decrease in size or should any additional area increase the total number of days spent on site.

 

Facilities; Unless otherwise stated, our quote is based upon direct & safe vehicular access for deliveries of our goods, plant & materials to the site of work & in the event of such access not being available at the time, any extra cost occurred by us shall be paid for by the customer / ordering party.

 

Site Preparation; We require being able to dispose of excavated soil / spoil on the site that the works is taking place on. This can be tipped either in one pile or spread loosely in an agreed location. We do not allow any further preparation of the soil / spoil. If you require us to remove the soil / spoil from the site then the appropriate charges for this will be paid by the customer or ordering party. This does not apply if the quotation already clearly states that the soil has been priced to be removed from site. This policy is in line with our environmental policy of reducing emissions & soil contamination. Rubber mulch ground preparation includes for dug in edges and a geotex membrane only, all additional base preparations to this will be charged for.

 

Site Anomalies; If we arrive on site & find that the information regarding the site layout, surface, access or preparation that we received from the customer over the phone/fax/post or e-mail is different, or has factors that affect our working timescale, cost & ability, then we reserve the right to pass this costing onto the customer / ordering party. If asbestos is discovered on site all associated costs for removal and delays to an installation will be passed to the customer / ordering party.

 

Maintenance Guarantee & Warranty; If our quotation is submitted to a required specification, we do not warrant or guarantee (either expressly or by implication) that such specification is suitable for the conditions to be met.

*Rhino Play Ltd Individual Component Guarantees;

*Laminated Timber and Platforms

Playgrade timbers, produced from high strength sawn, planed and treated Scandinavian redwood. Laminated timbers reduce separation and splitting. Laminated timber sections are produced according to EN386:2001. Extremely smooth, high quality machined finish in 95mm and 120mm sections. The glued joints are stronger than the timber itself. Edges are machine finished giving smooth and splinter free surface in accordance with BSEN 1176. All timbers are tanalith-E double vacuum pressure treated in accordance with BSEN 351-1. Timbers are covered by a 20 year guarantee against structural failure due to rot or infestation when a full Rhino Play Ltd yearly maintenance package is taken out, Timber equipment is guaranteed from the last date of installation (completion of works). This is made up of 1 year for parts & labour & 19 years for parts only. Standard guarantee against structural failure due to rot or 1infestation is 10 years. Timber equipment is guaranteed from the last date of installation (completion of works). This is made up of 1 year for parts & labour & 9 years for parts only.

 

*Steel Ground Fixings

Manufactured from steel sections and plate produced to the relevant European standards. Hot dip galvanised in accordance with ISO 1461.
Covered by a 20 year guarantee against structural failure. This is made up of 1 year for parts & labour & 19 years for parts only.

 

*Stainless Steel

All structural stainless steel frames constructed from pipe and box section with 3mm wall thickness, 304 grade stainless steel.
Covered by 20 year guarantee against failure. This is made up of 1 year for parts & labour & 19 years for parts only.

 

*Galvanised Steel

Steel frames are from strong corrosion resistant galvanised steel for floors and brackets.
Covered by 15 year guarantee against structural failure. This is made up of 1 year for parts & labour & 14 years for parts only.

 

*Coloured Panels, Play Panels and Roofs

Coloured Panels are produced from 12mm HDPE. This material is extremely tough, wear resistant, chemical resistant, UV protected, fire resistant and will not rust.

Covered by a 5 year guarantee. This is made up of 1 year for parts & labour & 4 years for parts only.

 

*Stainless Steel Slides & Tunnels

Constructed from 2mm stainless steel sheet on standard chute slides and 1.5mm on Tube Slides & Tunnels. Continuous welds on all seams. All slides fully comply with EN 1176-3.

Covered by a 10 year guarantee. This is made up of 1 year for parts & labour & 9 years for parts only.

 

*Plastic Slides & Tunnels

Constructed from Polyethylene moulded sections with bolted joints.

Covered by a 5 year guarantee. This is made up of 1 year for parts & labour & 4 years for parts only.

 

*Rope Nets, Rope Ladders, Suspension Bridges and Pull-up Ropes

Manufactured from vandal resistant steel core rope. End terminals are hydraulically pressed steel or aluminium ferrules with stainless steel bolts. Net joints and rope ladder rungs are from heavy duty custom moulded coloured plastic components. Hydraulically pressed aluminium net joints are used in high strength applications.

Covered by a 2 year guarantee. This is made up of 1 year for parts & labour & 1 years for parts only.

 

*Chains

High grade stainless steel chain manufactured in accordance with ISO 1834. The chain is calibrated to give an internal width of less than 8.6mm to comply with the requirements of EN 1176.

Covered by a 3 year guarantee. This is made up of 1 year for parts & labour & 2 years for parts only.

 

*Swing and Button Seats

Flat and Cradle seats moulded from high quality rubber encasing inner aluminium / steel frames. All seats are impact tested in full compliance with EN 1176-2.

Covered by a 5 year guarantee. This is made up of 1 year for parts & labour & 4 years for parts only.

*Bearings

Standard Junior and Cradle swings consist of high wearing, anti-wrap swing bearings. Other bearings are high quality sealed bearings.

Covered by a 1 year parts only guarantee.

 

*Bolts

Bolts are from high corrosion resistant treated, high tensile steel or grade 304 stainless steel. On stainless steel products all bolts are from grade 304 stainless steel. Heavy duty security coach screws are from stainless steel. All nuts are nylock nuts of grade 304 stainless steel.

All structural bolts are covered by a 10 year guarantee against structural failure. This is made up of 1 year for parts & labour & 9 years for parts only.

 

*Plastic Caps

Custom made, durable plastic caps cover all standard nuts and bolts throughout the range to give a smooth and tamper resistant fixing point. Made from tough, UV stabalised plastics designed to prevent vandals but allow future maintenance of the equipment.

Covered by a 5 year guarantee. This is made up of 1 year for parts & labour & 4 years for parts only.

 

*Security Fixings

Made from stainless steel (grade A2) for strength and corrosion resistance.

Covered by a 10 year guarantee against structural failure. This is made up of 1 year for parts & labour & 9 years for parts only.

 

*Plastic Components

Plastic components are from UV stabilised Nylon, High Density Polyethylene or PVC.

Covered by 5 year guarantee. This is made up of 1 year for parts & labour & 4 years for parts only.

 

*Springs

Manufactured from 18mm or 19mm diameter high quality spring steel. After coiling, the spring is phosphorised and then coated with a tough, durable polyester paint.

Covered by 5 year guarantee. This is made up of 1 year for parts & labour & 4 years for parts only.

 

*Guarantees

All guarantees cover failure arising from material or manufacturing defects. General wear and tear through use, damage caused by vandalism or defects resulting from work carried out by a third party are not covered by our guarantees. Guarantees cover the full cost of the faulty parts. Additional fitting and associated surfacing cost are excluded.

In accordance with our policy of continuous product development we reserve the right to make modification in design and specification.

 

Where the Supplier is not the manufacturer of the Products, the Supplier shall endeavour to transfer to the Customer the benefit of any warranty or guarantee given to the Supplier. The Supplier warrants that (subject to the other provisions contained in these conditions) on delivery the Products shall be of satisfactory quality. The Customer is required to carry out all reasonable inspections to Products on the date of delivery for the purpose of identifying defects and/or damage and advise the Supplier of any missing or faulty goods within 7 days of delivery. Rhino Play Ltd accept no liability for lost or damaged deliveries.

 

 

*Rhino Pour (Wet Pour Safety Surfacing) surfaces are covered by our 5 year guarantee and as such we do not allow any retentions to be held. The 5 years is made up of 1 year for materials & labour & 4 years for materials only. We do not guarantee the performance of our surfacing when laid onto existing safety surfacing, slabs, flags or other hard areas not approved by us. Sub base inspections are based on integrity of surface at time of installation. When our rubber mulch product is supplied, light shedding of dislodged rubber shreds is expected. Mechanical, vandalism or deliberate damage is not covered. There shall be no problems caused by organic growth through the mulch surface. Surface growth is not covered. There are no formal maintenance requirements or routine procedures needed to maintain the integrity of the rubber mulch surfaces or for the warranty to remain valid. Any cleaning of the surface or removal of growth etc. is purely at the discretion of the user for aesthetic reasons only, and only a light brush and water should be used. In the unlikely event that repairs are needed to a rubber mulch surface; Rhino Play Ltd.’s liability is limited to re-establishing the integrity of the surface as fit for purpose only, we cannot accept complaints based purely on aesthetics nor can we consider claims for consequential loss. No warranty will be offered with regards to any issues arising from sub-base movement caused by any means. All guarantees are only valid once full payment is complete and made within the pre-defined time frame.

Repairs to Existing Wet Pour Safety Surfacing; Rhino Play Ltd does not guarantee overlays. We do not warranty the bond between the old and new surface and any movements which may occur in the existing wet pour surface.  Rhino Play Ltd cannot guarantee the bond between old and new wet pour safety surfacing. This is due to the differing rates at which the wet pour expands and contracts. This includes (but is not limited to) Edging Band Repairs and Patch Repair.

*Thermoplastic line markings have an expected lifespan of around 10 years. The lifespan for playground markings are subject to the condition of the existing surface, we will not be held accountable for any markings that do not live to their expected lifespan because of this. The guarantee does not apply if the product has been resold by the original purchaser or moved from its exact original location, has been modified, repaired by anyone other than the manufacturer, accidental damage, abuse, neglect, lack of supervision, chemical damage, weather extremes, subsidence, flood, vermin or criminal, war or terrorist damage or loss, lack of maintenance, discolouration, wear & tear, shakes, warps & other normal timber characteristics. All colours are subject to ultra violet light degradation and ultra violet light discolouration and as such total colour stability cannot be guaranteed.

*NB – All guarantees will be null and void should a claim be made against them unless the WARRANTY REGISTRATION FORM is completed in its entirety and submitted to the warranty@rhinoplay.co.uk  mail box within 28 days from date of invoice. Registering your warranty will also have the additional benefit of giving you entitlement to sign up for our yearly maintenance inspection programme at a discounted rate.

 

Licences, Permits Etc; our accounts shall be paid within 14 days of invoice, subject to account status and order value, advance payments may be required. Should, for any reason other than delay by Rhino Play Ltd, the confirmed delivery date of the goods be delayed, we reserve the right to invoice for goods and services undertaken to date, and payment will become due for the work(s) completed and invoiced. If not so paid then we reserve the right to charge interest thereon at the rate of 5% above the Bank of England minimum lending rate from the date on our invoice up until the actual date of the cleared funds in our account. When the work is carried out in stages then we reserve the right to submit our accounts for such portion or portions of work completed as aforesaid within 30 days of such account being posted by us, we reserve the right to suspend any further work without prejudice to any other remedy & / or right of action open to us. If a deposit is required this must reach us as clear funds 14 days before we are due to arrive on site to install the equipment, or provide the service, or services agreed in the quote. We understand that there are sometimes occasions & reasons why customers cannot or will not pay the 50% deposit. On such occasions both parties must agree an agreed payment term in writing before the contract commences.

 

Completion; We do not accept any liability for delays or the non-execution of the contract or agreed work either in whole or part that is due to causes beyond our control. The date that we may give for commencement of work is a ‘target date’ & as such we may require commencing work on, before or after that date. We may on occasions have to change the agreed date to a time agreeable to both parties without prejudice to the contract or quote agreed.